We are committed to you having a pleasant customer experience here, at Codex Office Supplies. We ensure that we provide the highest quality products for competitive prices. However, we know that sometimes there might be a minute number of products that may have factory faults or issues. Below are our return and exchange policies for any of those products you may have an issue with.
- Original invoices are required for all returns and exchanges.
- All products to be exchanged or returned require goods to be in their original packaging complete with all manuals and accessories.
- Items with physical, liquid, or power damage (including burns) or with the warranty seal broken CANNOT be returned or exchanged. The warranty on these items are considered void.
- Defective items (once checked) & satisfying the above conditions and under the warranty period will be exchanged or credited with a credit note. Please note checking of defective items may take up to 10 business days.
- Returned opened items which are in working condition will attract a 20% restocking fee.
- Returns can only be made within a 14 day period of the original invoice.
- NO CASH REFUND.
- Calculators, headphones, headsets, cables, adapters – 14 days
- Keyboards/keypads, mice, memory cards, flash (USB) drives, drive enclosures, speakers, card readers, chargers, cash drawers – 30 days
- Tablets, webcams, USB adapters, internal/external optical drives – 3 months
- UPS batteries, UPS, surge protectors, routers and switches, add-in cards, computer cases, power supplies, external hard-drives, –6 months
- Motherboards, processors, printers, memories, internal hard-drives, monitors, laptops, pre-built computers (warranty void without power protection) –1 year
- Pre-owned/refurbished items –14 days
- Warranty for HP products is handled solely by HP. Call (1)800-711-2884 for HP support.
- NO exchange or warranty on blank CD/DVD and software.